Refund Policy
Our Commitment
- Catch Training is committed to providing high quality training and assessment services. This policy outlines our approach to refunds, transfers and cancellations for course enrolments.
Cancellations by the Student
- Cancellations made more than 5 business days before the course start date will receive a full refund, less any card processing or administration fees.
- Cancellations made within 5 business days of the course start date will not be eligible for a refund but may be transferred to a future course date, subject to availability.
- Non-attendance on the day of the course, without prior notice, is not eligible for a refund or transfer.
Rescheduling
- Students may request to reschedule their booking to another available date at no additional cost, provided the request is made more than 5 business days before the original course date.
- Requests to reschedule within 5 business days of the course date will incur an administration fee.
Cancellations by Catch Training
- If Catch Training cancels or reschedules a course due to insufficient enrolments, trainer unavailability or unforeseen circumstances, students will be offered a full refund or a free transfer to another available course date.
Group and Corporate Bookings
- Group and onsite training bookings are subject to separate terms agreed at the time of booking. Please refer to your booking confirmation or contact our team for details specific to your booking.
How to Request a Refund or Transfer
- To request a refund, transfer or cancellation, please contact our team on 02 8007 3427 or catch@catch.nsw.edu.au with your name, course date and booking reference. Approved refunds will be processed within 10 business days.
Any Questions? Please reach out to our friendly team on 02 8007 3427 or catch@catch.nsw.edu.au