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Asthma and Anaphylaxis

Practical training, friendly support and flexible options across NSW.

Open 7 days a week · Your place or our place · Read course FAQs

Practical, face-to-face training with Catch Training
Your questions, answered

Course FAQs

Practical answers to help you choose, prepare and book with confidence. Check your selected class and confirmation for the final details.

Choosing your course

Who is this refresher designed for?

People refreshing their understanding of anaphylaxis awareness and response, including workers in education and care. Confirm your employer’s exact training requirement before booking.

Is it a full First Aid course?

No. It is a focused refresher. Compare education and care First Aid if you need a broader assessed First Aid outcome.

What training activities are listed?

Recognition, action-plan awareness, risk minimisation and trainer-led auto-injector practice are covered. Practical and written assessment are described in the course outline.

What document does the page list?

Catch’s Anaphylaxis Refresher page lists a Statement of Attendance. Do not assume it is a national Statement of Attainment or an additional unit of competency.

Can the refresher replace our centre’s procedures?

No. Workplace emergency plans, individual action plans and employer instructions remain separate. Discuss any workplace-specific learning needs when arranging group training.

How can a group book?

The current page advertises group bookings. Enquire with numbers, preferred dates and location so Catch can confirm the suitable delivery arrangements.

Getting ready & assessment

How do I check the course duration and delivery format?

Use the course summary and the exact class selected in secure booking. A listed class duration may not include pre-work, breaks, later assessment or additional bundle components.

What should I do before attending?

Read your booking confirmation and pre-course information. Complete any required preparation, check the venue and arrival time, and contact us early if a link or instruction is missing.

What ID and materials should I bring?

Follow the instructions for your specific course. Bring the required identification and any listed materials. Regulated courses such as White Card can require more than one photo ID.

Do I need a USI?

A Unique Student Identifier is generally needed for nationally recognised training, subject to applicable exemptions. Keep your name consistent across enrolment and identification, and use our USI information page if you need help.

Can I get learning, language or accessibility support?

Contact Catch before paying so we can discuss the course demands and available support. Adjustments must remain consistent with the required training and assessment outcome; support is not an automatic exemption.

What if I cannot complete an assessment activity?

Tell the trainer or contact the team as early as possible. Ask about the applicable support and reassessment arrangements. We cannot promise a pass, a free reassessment or removal of mandatory requirements.

Can someone under 18 enrol?

Age rules differ by course. Confirm eligibility with Catch before booking, including any parent or guardian consent and restrictions that may apply to work after training.

Bookings, payments & certificates

How do I find current course dates and locations?

Use Find dates and book to view live availability, then check the exact venue, date and time before paying. Not every course runs at every Catch location.

What if no suitable class appears?

Contact the team about future dates or a group enquiry. A retained course page is not proof that a public class is currently scheduled, and a preferred date is not confirmed until accepted.

How much does the course cost?

The selected class or bundle in secure booking shows the current price. Check all inclusions and any applicable terms before payment; group pricing is quoted separately.

Can I use Afterpay or an organisation invoice?

Afterpay is available where offered at checkout and subject to provider eligibility and terms. Organisations can discuss invoicing with Catch. Neither option is automatic for every course or booking.

Can an employer or employment provider arrange training?

Yes. Use our organisation and group-training enquiry pathways to discuss participant numbers, courses, timing and billing. Individual learners must still meet the relevant enrolment and assessment requirements.

Can Catch deliver training at our workplace?

Discuss the location, facilities, group size and course requirements first. Suitable onsite delivery, timing and trainer availability must be confirmed before a group booking is agreed.

How do I change or cancel a booking?

Contact Catch with your name, course, booked date and reference. Read the refund and booking conditions before making other plans. A request is not a confirmed change; conditions and fees may apply.

When will I receive my certificate or completion record?

The timing and document depend on the course. Required assessment and enrolment checks must be completed first; regulator-issued cards can have separate processing steps. Confirm timing with Catch if you have an employment deadline.

What if my certificate is missing or has an error?

Contact student support with your name, course, attendance date and booking reference if available. Explain the issue without sending identity documents through a general enquiry; follow the team’s instructions for verification.

Still have a question?

Speak to the Catch Training team on 02 8007 3427, or visit our student help centre.

For booking conditions, read our refund policy, student handbook and pre-course information.

Your next step starts here.

Find your course or talk to our friendly team about training for your workplace.

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