Advanced Responsible Conduct of Gambling (ARCG) training

People moving into relevant gaming supervisory or management responsibilities. Your job duties and the current NSW requirements determine whether ARCG is needed.

No. It builds on foundation knowledge. Check your current RCG endorsement and the published entry conditions with Catch before enrolling.

Supervisory responsibilities, gambling-harm minimisation, staff support, patron interactions, exclusion procedures and venue practices are covered in Catch’s published course outline.

No. ARCG focuses on advanced responsible gambling responsibilities. Licensee Training and Advanced Licensee Training address different liquor-licensing responsibilities.

No. Catch’s published course requires successful assessment, including written work and observed activities. Follow the trainer’s instructions and complete all required components.

Yes—request a group enquiry with the number of staff and preferred dates. Catch will confirm suitability, entry requirements and availability before booking.

Review the NSW Government’s ARCG role guidance and discuss the actual duties with your employer. Send Catch the course requirement rather than confidential employee records.

Use the course summary and the exact class selected in secure booking. A listed class duration may not include pre-work, breaks, later assessment or additional bundle components.

Read your booking confirmation and pre-course information. Complete any required preparation, check the venue and arrival time, and contact us early if a link or instruction is missing.

Follow the instructions for your specific course. Bring the required identification and any listed materials. Regulated courses such as White Card can require more than one photo ID.

A Unique Student Identifier is generally needed for nationally recognised training, subject to applicable exemptions. Keep your name consistent across enrolment and identification, and use our USI information page if you need help.

Contact Catch before paying so we can discuss the course demands and available support. Adjustments must remain consistent with the required training and assessment outcome; support is not an automatic exemption.

Tell the trainer or contact the team as early as possible. Ask about the applicable support and reassessment arrangements. We cannot promise a pass, a free reassessment or removal of mandatory requirements.

Age rules differ by course. Confirm eligibility with Catch before booking, including any parent or guardian consent and restrictions that may apply to work after training.

Use Find dates and book to view live availability, then check the exact venue, date and time before paying. Not every course runs at every Catch location.

Contact the team about future dates or a group enquiry. A retained course page is not proof that a public class is currently scheduled, and a preferred date is not confirmed until accepted.

The selected class or bundle in secure booking shows the current price. Check all inclusions and any applicable terms before payment; group pricing is quoted separately.

Afterpay is available where offered at checkout and subject to provider eligibility and terms. Organisations can discuss invoicing with Catch. Neither option is automatic for every course or booking.

Yes. Use our organisation and group-training enquiry pathways to discuss participant numbers, courses, timing and billing. Individual learners must still meet the relevant enrolment and assessment requirements.

Discuss the location, facilities, group size and course requirements first. Suitable onsite delivery, timing and trainer availability must be confirmed before a group booking is agreed.

Contact Catch with your name, course, booked date and reference. Read the refund and booking conditions before making other plans. A request is not a confirmed change; conditions and fees may apply.

The timing and document depend on the course. Required assessment and enrolment checks must be completed first; regulator-issued cards can have separate processing steps. Confirm timing with Catch if you have an employment deadline.

Contact student support with your name, course, attendance date and booking reference if available. Explain the issue without sending identity documents through a general enquiry; follow the team’s instructions for verification.