Fees and Refunds

Catch Training is entitled to charge fees for items or services provided to students undertaking a course of study. These charges are generally for items such as course materials or text books, student services, printing and posting certificates and training and assessment services.

Fees payable

Fees must be paid prior to commencing training or by the due date on the invoice.

A person will not be enrolled until all fees have been paid.

Upon receipt of your payment, you will be issued with an electronic receipt and a confirmation email with your enrolment.

Refunds

• Students who cancel their enrolment prior to 48 hours before the commencement of a training program will be entitled to a full refund of fees paid.
• Any cancellations of courses made less than 48 hours before to the course are not entitled to a refund.
• Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
• Rescheduling of a course booking is permitted free of charge before a training program has commenced.
• Rescheduling after a training program has commenced will attract a $25 reschedule fee.
• A refund will not be provided if the student has previously rebooked their face-to-face training.
• A refund will not be provided for students enrolled in Barista Crash, Latte Art and Advanced Barista

• No refund is available if booking is made 24 hours or less from time of a training program.

Payment method

Catch Training accepts payment for fees using:

• Credit Card
• Electronic Funds Transfer (account details available on request)
• Cheque (Giving cheque to trainers is not allowed. All cheques need to be posted to PO Box).

Transfers

Requests for transfers to alternate programs can be arranged if Catch Training is advised in writing or via phone any time up to 48 hours prior to the program commencement date and there is availability on the selected program. Three transfers will be accepted without charge where Catch Training has been notified in writing or via phone at least 2 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

A refund will not be provided if the student has previously rebooked their face-to-face training.

Refund request/cancelation must be submitted in writing to catch@catch.nsw.edu.au or by phone at 0280073427.